Question 1

Where does Steampunk House Cleaning operate?

Accepted Answer

We serve three equal metros: Los Angeles / Orange County, Las Vegas & Reno / Nevada, and Sacramento. That includes Reno and Sparks in Northern Nevada as well as the Las Vegas Valley. Coverage varies by zip and schedule — request a quote with your city and we will confirm.

Question 2

How quickly can you get someone to my home?

Accepted Answer

We typically schedule within 1–3 business days depending on your location and availability. For urgent requests, call us directly at (725) 255-3688 and we will do our best to accommodate you.

Question 3

Are your cleaners background-checked?

Accepted Answer

Yes. Every cleaner goes through a thorough interview process and background check before they are ever assigned to a client's home.

Question 4

Do I need to be home during the clean?

Accepted Answer

Not at all. Most of our recurring clients give us a key, lockbox code, or door code and come home to a clean house. We confirm all access details when we book.

Question 5

What if I'm not happy with the clean?

Accepted Answer

We come back and make it right. If something was missed or does not meet the standard, call us and we will fix it.

Question 6

Do you bring your own supplies and equipment?

Accepted Answer

Yes. Our cleaners arrive with everything they need. If you prefer eco-friendly or fragrance-free products, tell us when we call and we will accommodate when possible.

Question 7

How does pricing work?

Accepted Answer

Pricing is based on your home size, service type, and frequency. We give you a clear quote on the call — no hidden fees.

Question 8

What's the difference between standard and deep cleaning?

Accepted Answer

Standard cleaning covers major surfaces, high-traffic areas, bathrooms, kitchen, and floors on a documented checklist. Deep cleaning goes further — inside appliances, baseboards, grout, and behind fixtures. First-time clients often start with a deep clean. See our Cleaning Checklist page for the full room-by-room list.

Question 9

Do you offer recurring cleaning?

Accepted Answer

Yes. Weekly, bi-weekly, and monthly schedules are available. Recurring clients typically get a consistent process and clearer long-term timing.

Question 10

Do you clean Airbnbs and short-term rentals?

Accepted Answer

Yes. We offer guest-ready turnover cleaning for hosts who need reliable timing between bookings. See our Airbnb cleaning page for details.

Question 11

How do I get a quote?

Accepted Answer

Use the Get a Quote form (about two minutes) or call (725) 255-3688. We follow up to confirm details and pricing — no commitment until you are ready.

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